Return Policy

Once your return request is raised on the website, within 3-4 days your return will be picked up. Your refund will be initiated once we receive the product and it passes Quality Check at our unit. Post refund initiation, it takes 5–7 working days to reflect in your account or receive your store credit code/gift card.

Expected Timelines:

Refunds for both Prepaid and COD orders will be processed within 7 business days after a successful Quality Check.

Return Pickup & Self-Shipping:

• For most pin codes, we arrange a reverse pickup within 2–3 working days.
• If your pin code is non-serviceable for reverse pickup, you will need to self-ship the product to our return address.
• In such cases, we will reimburse the full shipping cost based on the courier receipt shared by you.
• Please ensure the product is securely packed and meets our return eligibility criteria before shipping.

Modes of Refund:

• For all COD orders: Refund is processed via Bank Transfer or Store Credit/Gift Card.
• For all Prepaid orders: Refund is processed via the original mode of payment, Bank Transfer, or Store Credit/Gift Card.

Store Credit/Gift Card:

We also offer Store Credit/Gift Card as a flexible refund option for both COD and prepaid orders.

• You will receive a promo code equal to your refund amount via email.
• The code can be used for a future purchase on anayna.com.
• Valid for 6 months from the date of issue.
• Store credit is non-refundable and non-transferable.

Store credit/Gift Card is often the fastest refund method and is ideal if you plan to shop with us again soon.